I HAVE TICKETS TO A SHOW THAT WAS POSTPONED. CAN I USE MY TICKETS FOR THE RESCHEDULED SHOW?
Yes! All tickets for postponed shows will be valid for their rescheduled counterparts. No further action is required on your part to ensure your entry to the rescheduled show.
CAN I OBTAIN A REFUND INSTEAD?
– For shows that have been postponed and have already announced a new date, refunds will be available for 30 days after the new date announcement.
– For shows that have been postponed without a new date, please hold onto your tickets. You will receive an email notification once the show has been rescheduled with a new date.
– Refunds will be available for a 30 day window of time once the new date has been announced.
– Please contact email@example.com for all refund requests.
HOW CAN I SELL MY TICKETS / TRANSFER MY TICKETS TO ANOTHER PERSON’S NAME?
If you purchased your tickets online, you can easily and securely transfer them to a friend or buyer via your Eventbrite account. Login to your account, select your order, select Transferable Tickets, send to the recipient. Learn more about this process here.
I BOUGHT A TICKET ONLINE FOR A SHOW THAT WAS CANCELED. HOW LONG WILL IT BE UNTIL I SEE MY REFUND?
When a show is canceled, all refunds are available at Point of Purchase. We will process online refunds within 2 to 3 business days. It may take up to 5 business days following this process to see the charge reversed on your bank statement.
COULD YOU EXPLAIN SERVICE AND PROCESSING FEES?
It should be noted that in all but the rarest cases, the base ticket price pays the artists’ fees. To provide our own in-house ticketing services, we must employ box office staff, maintain a website and the necessary equipment for those services. The reality of providing these services necessitates service charges. We are a small venue and those fees are based on the total amount of tickets we can sell to any given event, and, how many tickets are actually sold to our events.
Service fees are the same price when purchased online, at our box office, or over the phone. The Fox Theatre box office opens 90 minutes prior to door time on show nights only.
In reality, we have lower service fees than TicketMaster, Music Today, and many other Corporate ticketing companies as we are an Independent Venue that does everything “in house”. The Service and Processing Fees are put in place simply to help us recoup our costs in providing a convenient way for our customers to buy tickets.
WHERE CAN I BUY TICKETS?
1. Tickets are available 24 hours a day online at foxtheatre.com.
2. Tickets may be purchased in person at the Fox Theatre box office
3. You can order tickets over the phone by calling 303-786-7030
4. Last but not least, we sell tickets the night of the show at the Will Call Box Office
WHERE CAN I GET A COPY OF MY TICKET PURCHASE CONFIRMATION?
You may also email us at either firstname.lastname@example.org or email@example.com Again, please provide your email address and confirmation number so we can look up your order.
HOW DO I PICK UP MY TICKETS I PURCHASED?
We do not offer the option of mailing tickets.
Tickets may be picked up at our box office. Please bring a Photo ID – your confirmation email and credit card are always helpful in the event of a ticketing issue, but not necessary.
I CAN’T FIND MY ETIX! CAN YOU HELP?
Yes we can! First, please check your Spam Folder.
Still don’t see your eTIX? Email us at either BoxOffice@z2ent.com or CustomerService@z2ent.com with your email address and confirmation number so we can look up your order and resend your ticket. We will try resending, and if that doesn’t work we can always change your tickets to be picked up at Will Call.
SHOW IS TONIGHT AND CAN’T FIND YOUR ETIX?
Call one of our ticketing professionals at 720.645.2467. Please have your email address, confirmation number, and credit card number handy so we can promptly look up your order.
I AM UNDER 21, BUT PURCHASED A 21+ TICKET. CAN I STILL USE IT?
All 21+ Tickets MUST be accompanied by a Valid Photo ID – a valid Drivers License or Passport. We do allow patrons with a 21+ ticket to transfer them to an Under 21 ticket. You will be able to pay the $2 Under 21 Surcharge at the Will Call Window to transfer your ticket. Again, this is a very rare option.
WHAT DOES ADV AND DOS STAND FOR?
ADV: Advance ticket price – DOS: Day Of Show ticket price
CAN YOU SCAN MY TICKET FROM MY PHONE?
Yes, as long as it and the barcode is clear.
CAN YOU CONFIRM A TICKET PURCHASED FROM ANOTHER OUTLET, SUCH AS CRAIGSLIST?
We can’t validate any ticket that is not bought directly from our official ticket page.
CAN I CHANGE THE NAME ON MY WILL CALL TICKETS?
Most of the time, you are able to change the name at will call by having the SELLER call the box office directly. Advance notice is appreciated and we can not accommodate requests for all shows. If we cannot allow changes, it is by request of artist management.
HOW DO I PURCHASE VIP PACKAGES?
The best way to see a show in style is to reserve a preferred seating cocktail table for the event. For more information or to make your reservation, contact Ian Frodesen
*Cost does not include ticket purchase. Individual tickets for the show must be purchased before upgrading to the preferred seating section. *
WHAT IS PROHIBITED AT THE THEATRE?
- No smoking or vaporizing of any kind is allowed inside the theatre. Smokers age 21 and over are able to imbibe out front of the theater and allowed re-entry.
- Backpacks are not allowed.
- Please no knives, pepper spray, or anything that could be considered a weapon.
- Outside food or alcohol is prohibited.
- For the safety of yourself and those around you, please do not surf the crowd or try a swan dive off the stage.
I SAW ON ANOTHER WEBSITE THAT (YOUR FAVORITE BAND) IS PLAYING AT THE FOX, BUT THE SHOW ISN’T LISTED AT ALL OR NO TICKETS ARE AVAILABLE YET. WHEN WILL TICKETS GO ON SALE?
Just keep checking back to our site. We will list shows available for purchase as soon as we have all of our details together. The best way to be informed of upcoming show announcements is to join our mailer. Just go to the Fox Theatre home page and under “Join Our Mailer”, type in your email and hit the subscribe button
WHAT DOES ALL AGES OR AA MEAN?
AA means “All Ages”. Please note that even if a show is all ages, anyone under 15 years of age must be accompanied by a parent to enter the venue. Please note all shows are 21+ unless otherwise noted.
WHAT IS THE FOX THEATRE’S CAPACITY?
The Fox Theatre’s capacity is 625 people
IS THERE ANY SEATING INSIDE THE FOX?
The Fox Theatre is primarily standing room only. We do have limited bench seating available on the outer walls of the room – however these are first come, first serve. All tickets are General Admission (GA). If you need accessible seating or other accommodations, please purchase your GA tickets and contact Matt@z2ent.com. We are committed to creating wonderful experiences for all of our guests.
IS THERE A COAT CHECK INSIDE THE FOX?
Coat check is available for some shows, but not all. It is best to check with the box office on the day of the event to see if we would have coat check.
HOW CAN I FIND OUT ABOUT THE LATEST CONCERT ADDITIONS?
Our website is updated daily and is the best place to find information! You can also sign up to receive our newsletter with weekly updates about upcoming Fox Theatre show information by entering your e-mail at the top right of our home page.
I AM HOSTING A CHARITY FUNDRAISING EVENT. WILL THE FOX THEATRE DONATE MONEY OR TICKETS TO MY CHARITY OR EVENT?
At this time, The Fox Theatre cannot provide monetary donations. But we LOVE to donate ticket packages to your Silent Auction or Fundraising Benefit! Please email firstname.lastname@example.org with a formal donation request letter. Please include a bit about your particular charity organization, details and dates of your event, how the donated tickets will be used, and a Tax ID number.
WHAT IS THE CAMERA POLICY?
Any camera with a detachable lens is considered a professional camera and requires a media pass to shoot the show. Please check ahead of time with the band directly or any associated media outlet before bringing one to the show.
DO YOU HAVE A LOST & FOUND? WHAT HAPPENS IF I LEFT MY CREDIT CARD AT THE BAR?
Yes, please contact the box office on the night of a show at 720.645.2467 or during the office hours of Mon-Fri 10 AM – 5 PM call 720.645.2461.
DO YOU SELL GIFT CERTIFICATES?
Yes we do. You can purchase from the box office or click here to purchase online.
DOES THE FOX THEATRE HAVE INTERNSHIP OPPORTUNITIES?
Yes! Z2 Entertainment is always on the look out for qualified interns for our marketing and production departments.
For consideration in the marketing internship program, please send a resume, cover letter and three references to email@example.com. Qualified candidates are 18+, available 10-15 hours each week, proficient in Microsoft Word, Excel – experience in graphic design programs and content management systems a plus, enjoy engaging on social media, possess office administrative skills (filing, copying, phone skills), are detail oriented, have reliable transportation, and (of course) are music lovers!
The Fox Theatre’s production internship program is the only program of its kind and one of the most respected in the business. Our interns have gone on to become international touring engineers, lighting designers and tour managers, among other things. To apply, please contact Ella Stapp, firstname.lastname@example.org